Online Technical Support

Has your computer stopped working in the middle of the night and you're unable to browse through websites? What would be your next move? It's obvious that you would call up local technical support provider. But most of the times, you'd find yourself in queue. Now, there are only two ways to fix it: First is DIY (Do It Yourself) which is not a viable option for everyone and second option is to get in touch with a company that offers online tech support. Your computer will be healed in real time.

Gone are the days when you need to call up the computer support provider and they send a technician so that software issue with your PC can be rectified. Nowadays, online technical support has become a rage to keep crash downs of computers at bay. There are several advantages with this kind of support.

Service 24X7

Foremost positive aspect of subscribing with the support is that no matter its day or night, they will be there to assist you. These support services closely work with qualified and experienced professionals. Another reason that makes them worth subscribing is that they offer services on national holidays as well.

Is It Mandatory to Subscribe with Manufacturer's Technical Support

It doesn't matter which computer you have and what tag is there on the PC, online tech support providers offer services for every manufacturer. If you subscribe with the makers of your PC to get online support, you will be paying comparatively high fee as that of the support providers. In other words, great flexibility is available with these companies.

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Some people can troubleshoot and fix their Macs without any help from an authorized repair center. People who aren't as tech savvy will have to contact Apple to have a computer fixed. One of the ways to start the service process is to request a Mac repair online.

Instructions

Request a Mac Repair Online

Find the serial number for your Mac computer. The location varies by computer, but it is under the keyboard or battery on some laptops and on the bottom of some desktops. Check your computer documentation to see whether the serial number is listed there, perhaps on the original purchase receipt.


See whether you can request a Mac repair online for your computer by checking the list at the Apple Service Depot (see Resources below). Only certain types of work and defective part exchanges can be requested online.


Click the appropriate section for your Mac at the Service Depot. You'll need to enter your computer's serial number, your country location and choose a language preference before proceeding to the Terms and Conditions page. Read and agree to the repair conditions in order to continue.

Sign in to the Service Depot. You can use your .Mac account or your Apple Store ID to log in. Next, you need to verify the computer's serial number and date of purchase.


Fill out the problem you're having with your Mac computer. There may be a few common symptoms listed, but try to be as specific as possible. Next, you'll need to confirm your delivery and pickup addresses to ship your computer for repair.

Enter your billing information and address.


Submit the repair request and wait for it to be processed by an Apple representative. You may be given the option to mail in your computer, drop it off at an Apple store or have a replacement part mailed to you. Be sure to check the email address that is linked to your Apple ID or .Mac account.


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Computer problems can be frustrating and inconvenient. Computer repair shops can fix your computer for you but repairs can be very costly. Knowing how to perform your own computer repairs can save a lot of time and money. Whether you are hoping to save money on computer repairs or simply want to learn a new skill, you can learn the basics of computer repair at home with the aid of online courses, books and online communities.

Instructions

Read books on computer repair, of which there are many. If your budget is tight, go to the library and check out recent books on computer hardware and repair. For absolute beginners, the "For Dummies" series of books on computer hardware and repair written in easy to understand language that is perfect for beginners.

If you are already somewhat technically inclined, look for books for the CompTIA A+ certification. Even if you do not plan on becoming certified, the A+ certification is the industry standard for non-vendor-specific computer repair, providing a comprehensive overview on the basics of computer support and repair.

Sign up for an online class on computer repair. Look for a class that is instructor led, often via an online community college or adult school course. Instructor-led online classes will give you the advantage of having an expert guide you when you are having problems.

Learn by doing. Challenge yourself to handle actual hardware as you are learning about it. Familiarizing yourself with the hardware will help you better understand how hardware works together.


Join an online community on computer repair. Online communities are often populated with enthusiasts who like to share their computer knowledge. While an online community should never be your only source of computer repair training, it is a good resource to be able to ask questions and get answers.

Look for a forum that is active with a lot of members and sections for people to ask questions. PC Tech Bytes and Technibble are two popular computer repair forums.

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AOL, or America Online, is a company that provides web services through its subscription-based and free online portals. If you have a premium AOL membership and you have experienced technical problems, you can call the AOL technical support line -- if you have a free account, you only have access to online support. The AOL technical support line can answer any technical related questions. The AOL customer service representatives at this number speak English.

Instructions


Call the AOL technical support phone number at 800-827-6364.


Say "Tech Support" at the voice prompt.


Explain your tech related problem in a few words at the next automated prompt. For example you could say, "I can't access my email."


Wait for your call to connect to a live English speaking tech support representative.

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