Showing posts with label Calling Tech Support. Show all posts
Showing posts with label Calling Tech Support. Show all posts
Tips for Free Help on Fixing Computers !!
Wednesday, July 20, 2011Contacting Manufacturer
Manufacturers have a vested interest in keeping the customer happy. In many cases they will go beyond what is normally included for warranty, especially if the customer is polite, explains the problem clearly, listens carefully to the support person's advice and---based on this author's many years of experience---it goes a long way to have a sense of humor in motivating the engineer to find a solution to your problem. Typically, a manufacturer's contact information is easy to locate and a search for that information on any search engine should provide a direct phone number to tech support very quickly.
Technical Articles
The volume of technical resources available on the Internet is beyond any user's ability to read in a lifetime. Microsoft has published an extensive collection pertaining to its software that extends well over a decade. Dell has a huge support section, as does HP and IBM, to mention only three.
Online Support Forums
There are several online hardware and software support forums dealing with just about every aspect of the computing world. When seeking help in these forums, remember at all times that the people you are dealing with on the forum are probably not certified, may or may not know what they are talking about and have no vested interest in getting your problem resolved. It is advised that you read the forum pretty carefully, looking for clues as to who is the established expert and which members of the forum are usually not taken seriously. Once you feel as though you have a handle on the members there, post an introduction and explain that you would appreciate some help. Carefully describe the problem, providing the exact error message you are getting whenever possible. List your operating system, computer specifications and any other pertinent information you can collect. If and when you are provided with advice, double check the advice you are given with a quick search on your favorite search engine to confirm what you have been told.
Read more: http://goo.gl/fU90W
Do These Things to Help Yourself Out When Calling Tech Support
Thursday, May 26, 2011I do a little tech support for an internet firm and I can tell you that we don't mind helping you if you are willing to listen, make an effort, pay attention and don't talk over us. We want to help. Truly. But you have to put in some effort and don't try to make everyone someone else's fault.
Most problems are not the fault of your internet provider. They are the fault of your computer, or your router or other such hardware. Or they are your fault. It's not a crime, it happens. But don't try to pretend that you didn't push the reset button when you did and don't try to make up some story about how it's never worked when log records clearly indicate only a recent problem. If you fib it makes it harder to help you.
We can't see everything you do, we don't monitor your every move and we're not out to get you. We don't sabotage your system. Generally we want you to have good service, learn as much as you can about the technology you're using and we want you to stay out of trouble. Viruses are no fun for us either. We hate dealing with them, we don't send them to you just so you need to pay someone to get it fixed.
Help yourself first. Try some basic troubleshooting. Most problems can be solved by restarting your computer. Next try unplugging your highspeed modem and your router. Plug them back in, restart your computer again. If that doesn't work, then call us. We appreciate it when you try things on your own.
Don't start messing with every setting you find. Unless you know what they mean, changing settings only makes it harder to solve the original problem. You've probably got multiple problems now.
Use a little common sense and the tech support person on the other end of the line will be a great help to you.
Source: http://goo.gl/pwPiM
Most problems are not the fault of your internet provider. They are the fault of your computer, or your router or other such hardware. Or they are your fault. It's not a crime, it happens. But don't try to pretend that you didn't push the reset button when you did and don't try to make up some story about how it's never worked when log records clearly indicate only a recent problem. If you fib it makes it harder to help you.
We can't see everything you do, we don't monitor your every move and we're not out to get you. We don't sabotage your system. Generally we want you to have good service, learn as much as you can about the technology you're using and we want you to stay out of trouble. Viruses are no fun for us either. We hate dealing with them, we don't send them to you just so you need to pay someone to get it fixed.
Help yourself first. Try some basic troubleshooting. Most problems can be solved by restarting your computer. Next try unplugging your highspeed modem and your router. Plug them back in, restart your computer again. If that doesn't work, then call us. We appreciate it when you try things on your own.
Don't start messing with every setting you find. Unless you know what they mean, changing settings only makes it harder to solve the original problem. You've probably got multiple problems now.
Use a little common sense and the tech support person on the other end of the line will be a great help to you.
Source: http://goo.gl/pwPiM
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