Online Technical Support

Error 0x800CCC0B-Server or maildrop is busy.

1. Try to retreive email about once every 5 minutes. Alternatively call your ISP help desk and to make sure that the server hasn't crashed.

2. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

3. Some mailservers will not recognize an improper disconnection in some instances. Your account may be " "Poplocked" ". You can either wait for the " "poplock to time out or have someone shell into the mailserver and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.

4. If you are not logged in on another machine or poplocked then someone may be using/downloading from your account or something is wrong with your account.

Error:0x800CCC0C - NOT_INIT

0x800CCC0D - Cannot locate server.

1. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

2. If you cannot get webpages hangup and try connecting again.

3. Reboot your computer and try again.

4. Still not working? Still not getting webpages? If so treat as a normal " "Not Moving Data issue. (Check your DNS numbers rip and reinstall TCP/IP etc..)

Computer Repair and Computer Technical Support will always be provided by Microsoft certified techs 24x7.

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Some Oulook Express Errors - II

Error 0x800CCC05

Not Connected to Server.

1. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

2. If you cannot get webpages hangup and try connecting again.

3. Reboot your computer and try again.

4. Still not working? Still not getting webpages? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)

Error 0x800CCC06 - CONN_SEND

Error 0x800CCC07 - WOULD_BLOCK

Error 0x800CCC08 - INVALID_STATE

Error 0x800CCC09 - CONN_RECV

Error 0x800CCC0A-Message download incomplete

1. This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

2. Repeat step 1 with a reboot before you check your mail again.

3. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments mail that are missing headers or mail that do not conform to the mail RFC's can cause this.

Computer Repair and Computer Technical Support will always be provided by Microsoft certified techs 24x7.

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Some Outlook Express Errors

Error 0x800CCC00

Authentication did not load.

Try closing and restarting OE.

2. Setup a new account in Outlook Express, re-entering your mail connection details. It is possible that your account has become corrupt.

3. Try setting up a second identity and see is it works.

4. If you still cannot connect, wait 20 minutes for a server reset of your account and then try again.

Error 0x800CCC01

Invalid certificate content.

1.Get your certificate re-issued by your authority server.

Error 0x800CCC02

1. Get your certificate re-issued by your authority server.

Error 0x800CCC03

User already connected.

1. You may be logged in on another

2. Some mailservers will not recognize an improper machine. Close all connections on all machines and wait 20 minutes to check again. disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.

3. If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.

Computer Repair and Computer Technical Support will always be provided by Microsoft certified techs 24x7.

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