Online Technical Support

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use


What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optmised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimization.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.
At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

Source : BizTech2.com

Computer technical help

Are you tired of your computer? Our computer technicians repair your PC in your home or office. Online tech support resources provide computer service and computer repair on most makes and models of computers and PCs.

If you have a high speed Internet connection, service technicians can securely access and repair your computer remotely. Your PC will be diagnosed using different diagnostic tools at which point a problem should be found, diagnosed and repaired while you remain in the comforts of home. It's like having a personal computer technician to resolve all your computer problems.

Since most computer users do not have time to learn those complicated computer knowledge, tech support offers a nice way to all to get acquainted with the intricacies involved within their system.

Although, you have to pay much money to computer technical support to get the answer you concerned, but it's really worth your money. Most of these companies concentrate their efforts exclusively on home and small office computer users who require greater attention to detail and personalized service. Most of the times they maintain retail stores that allow them to keep costs low in order to provide competitive service prices.

There are number of online computer support companies that offer home computer repair services. These services include repairs, up-gradations, and installations for new system, virus spyware removal, networking and more. Highly trained computer technicians perform all of these services. Many computer technicians will travel to your home or office to diagnosis, estimate and complete upgrades and repairs. In most cases, all work can be done in a single visit. However, it can be an expensive choice as in home repair technicians charge on the basis of per hour.

If you find a service that you like and the fees sound fine, make sure to take a guarantee for your fees. For example, if you find an individual that quotes you a rate of $30 an hour, and says your problem will take 2 - 3 hours, what happens if the tech later says it actually took six or seven hours to get it done.

Computer Repair

Have you ever experienced computer problems like regular PC shut down, slow speed of your computer, blue screen of death, etc? According to industry connoisseurs, 93.7% of computers are found infected with virus and spyware and other malicious matter. Your infected PC can lead to thousands. With online computer repair companies, you can safely get rid off nasty computer errors and problems with a few simple mouse clicks! Problems with your PC can be a common cause of internal malfunctioning of your system and external security threats.

Well! Nowadays, there are a lot of technical solutions to all such nasty computer technical problems but the most popular is the remote tech support services. These are people who fix your computer problems onsite as well as offsite on demand. With these services, you don't need to employ techs to repair your PC. It's actually you doing the work.

Contacting online computer support resources is very simple. You simply need to call their toll free technical support contact number and tell them about all your issues concerning your computer. Some remote tech support services are extended through email and chat as well.

These technicians also have tools to be able to see exactly what is happening when you do the instructions given to you. They also have software that can access your computer remotely and be able to see what you are doing on your own screens. This is very useful since as you are doing your own computer troubleshooting with the help of the technician, you will be as well learning how to repair your PC on your own in case the same problem persists again.

These resources offer high quality, affordable computer repair and home PC support. You can also ask your support technicians about tips and tweaks to make most of your computer. The general array of computer support services also include desktop support, PC health check up services, PC security services, data backup, email support, Microsoft Office support, repair services for networking and multimedia devices.

Another factor of online computer support services which grabs the attention of computer enthusiasts is their 24x7 availability.

Source: http://www.goarticles.com/cgi-bin/showa.cgi?C=1342016

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems,Computer Support ,Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.
“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.


About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

Windows XP has a performance monitor utility which monitors several areas of your PC's performance. These utilities take up system resources so disabling is a good idea. To disable:
+download and install the Extensible Performance Counter List
+Then select each counter in turn in the 'Extensible performance counters' window and clear the 'performance counters enabled' checkbox at the bottom.button below
>>Improve Memory Usage With Cacheman
Cacheman Improves the performance of your computer by optimizing the disk cache, memory and a number of other settings. Once Installed:
+Go to Show Wizard and select All
+Run all the wizards by selecting Next or Finished until you are back to the main menu. Use the defaults unless you know exactly what you are doing
+Exit and Save Cacheman
+Restart Windows
Computer Support and Technical Support will always be provided by Microsoft certified technicians 24x7 ..Live
More on Optimising Windows XP>>>
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The Complete Guide To Optimising Windows XP
Some Outlook Express Errors

Windows XP can look cool and hot at the same time but displaying all the visual items can waste system resources. To optimise:

• Go to Start
• Click Settings
• Click Control Panel
• Click System
• Click Advanced tab
• In the Performance tab click Settings
• Leave only the following ticked:
• Show shadows under menus
• Show shadows under mouse pointer
• Show translucent selection rectangle
• Use drop shadows for icons labels on the desktop
• Use visual styles on windows and buttons

Computer Support and Technical Support will always be provided by Microsoft certified technicians 24x7 ..Live

More on Optimizing Windows XP>>

The Complete Guide To Optimising Windows XP

Blue screen error

out look Express Errors - III