Online Technical Support

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems,Computer Support ,Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.
“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.


About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

Clearing your recent documents from your start menu is very easy and I will help in doing so.Right click the start menu icon and select Properties. Click the Start Menu tab and click on Customize.

In the Customize Start Menu window click on the Advanced tab.

Then you have two options:

1) Click the Clear List button to just clear the recent documents.

2) Uncheck the "List my most recently opened documents" box to make the entire feature go away.

Check the one accordingly.

Computer Support and Technical Support will always be provided by Microsoft certified technicians 24x7 ..Live

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Guide to Remove IEAntivirus with Spyware Cease

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Black screen error

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Operating System: Windows 95, Windows 98, Windows 2000, Windows Me, Windows NT, Windows Server 2003, Windows XP, Windows Vista

Summary: IEAntivirus is rogue security software that comes into user’s PC system through Vundo Trojan, Virus or fake software, generating fake system warning alerts and fake scan results to deceive users into paying for its license. IEAntivirus comes from rogue antispyware programs such as MalwareBell, MalwareBell 3.2 and IE Defender. Not only does it cause your computer to slow down without explanation, it would also put your data and privacy in risk. We recommend you to run a scan of computer to detect any spyware threats.

Files associated with IEAntivirus

• %UserProfile%\Desktop\IE AntiVirus 3.2.lnk
• %UserProfile%\Start Menu\Programs\IE AntiVirus 3.2.lnk
• %ProgramFiles%\IEAntiVirus\ieas.db2
• %ProgramFiles%\IEAntiVirus\ieas.db3
• %ProgramFiles%\IEAntiVirus\ieav.exe
• %ProgramFiles%\IEAntiVirus\uninst.exe

Then, it will create the following registry entry so that it executes no matter when Windows starts up.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\”antispy” = “C:\Program Files\IEAntiVirus\ieav.exe”

Registry Subkeys Associated with IEAntivirus

• HKEY_CURRENT_USER\Software\IEAntiVirus
• HKEY_CURRENT_USER\Software\Microsoft\Bind
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IE AntiVirus

Manually Removal of IEAntivirus

Note: SpywareCease. Com highly recommends you back up your computer before you modify anything. Incorrectly remove of registry files can lead to permanently loss of data.

1. Click Start Menu / Run

2. Enter regedit

3. Delete the following registry entry :
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\”antispy” = “C:\Program Files\IEAntiVirus\ieav.exe”

4. Delete the registry subkeys below:

• HKEY_CURRENT_USER\Software\IEAntiVirus
• HKEY_CURRENT_USER\Software\Microsoft\Bind
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IE AntiVirus

However, manual removal of IEAntivirus may be difficult and you may run the risk of destroying your computer. Besides, you are always required to back up computer before any modify is made. To save time and avoid risking destroying your computer, we highly recommend you use a spyware scanner such as Spyware Cease, to detect IEAntivirus and other spyware, adware, Trojans, viruses, keyloggers, and more that sneak into your PC without your permission.

Live Computer Support and Technical Support is now offered at all hours of the day and night via chat, Remote, Online and over the phone by Microsoft Certified Technicians.

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Symantec Corp. (NASDAQ: SYMC) announced today that Symantec's Global Enterprise Support Services has been honored by the Service & Support Professionals Association (SSPA) with the Service Excellence STAR award for Partner Management. This award recognizes Symantec for exceptional support partner management capabilities and best practices in selecting and enabling partners to deliver a seamless and exceptional customer experience. Symantec has also been inducted to the SSPA STAR Awards Hall of Fame for having received five STAR awards for service excellence to-date.

"Symantec is driving industry leadership in support partner excellence," said Stephen Smith, executive director, SSPA. "They have created a partner-centric culture and drive support best practices with their partners to deliver higher quality of service to customers."

Symantec underwent a rigorous evaluation process conducted by SSPA's Advisory Board which is made up of industry executives. Nominees were judged against a broad set of criteria including partner training and certification, knowledge sharing, support infrastructure, performance metrics, customer impact, partner incentives, business drivers and creating a partner-centric culture.

"Symantec is honored to be recognized by the SSPA with these two prestigious awards for service excellence," said David Hare, vice president, Global Enterprise Support Services at Symantec. "These awards validate our ongoing commitment to deliver world-class support. We continue to make strategic support investments to ensure we deliver continuous value and a seamless support experience to our customers and partners."

"As a member of Symantec's Technical Support Partner Program (TSPP), we've seen Symantec demonstrate their commitment to ensuring the success of their partners," said Mark Arnold, vice president, Partner Alliances and Strategic Business Development, Consonus Technologies. "Symantec's TSPP has provided us with an authorized support services option that customers truly appreciate and benefit from, while at the same time, allowing us to differentiate ourselves from product-only resellers."

Live Computer Support and Technical Support is now offered at all hours of the day and night via chat, Remote, Online and over the phone by Microsoft Certified Technicians.

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Customize Your Windows Vista Logon Screen

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The Complete Guide To Optimising Windows XP

Blue screen error

There's nothing more annoying than seeing the default logon screen every time you start up your computer, or when you lock your workstation. Thankfully we got the solution for this as well there is a free utility to replace the logon screen with any wallpaper you choose.

It’s very simple, what you have to do is to download and install the utility and thn click Apply Button to see the changes. It will lock your computer , you can unlock it buy entering your password.

The utility is very simple and easy to use, just click on an entry in the list, and use the Apply button to select it. The download button will take you to the directory of logon screens on WinCustomize.

You can also click the Create button and choose any image you want. For instance, if you wanted to have the logon screen match your desktop wallpaper, just choose the wallpaper using the browse button.

You can then save the wallpaper as a logon screen file and even share it with other people on WinCustomize.

Live Computer Support and Technical Support is now offered at all hours of the day and night via chat, Remote, Online and over the phone by Microsoft Certified Technicians.

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Windows Cannot Find Msconfig Fix

How to Improve Boot Times

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Following are the Causes:

1. Msconfig.exe file is deleted due to file corruption, virus infection, or manually removed from its original folder.
2. Its registry value was changed or removed.

Following methods can be tried to solve the issue:

Method 1:

• See if your system still has msconfig.exe on it. By default, msconfig.exe is located in the C:\WINDOWS\PCHEALTH\HELPCTR\Binaries folder.
• If it is missing on the folder, get a new copy of msconfig.exe file. Look for it on the internet through search engines and download it.
• Once you get a copy of it, place the file on C:\WINDOWS\PCHEALTH\HELPCTR\Binaries folder.
• Now, go to Start > Run and type msconfig and click OK.

If problem was not solved by the method 1, than go for Method 2.

Method 2:

• Open Registry Editor and see if the value for msconfig has been changed or is missing.
• To do this, Click Start > Run and type regedit then click OK.
• On the left pane of Registry Editor, double click HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ App Paths
• You should see a whole bunch of subfolders underneath for various applications. Look for MSCONFIG.EXE in that list.
• If you do not see it, create it by right-clicking on App Paths and going to New --> Key.
• You should now see a New Key #1. Change its name to MSCONFIG.EXE.
• Once you have done this, highlight MSCONFIG.EXE and look at the right side.
• In the Name column, you should see something with an "ab" icon that says (Default).
• In the Type Column, it should say REG_SZ.
• The Data column should have the correct path to the executable, C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe.
• If it does not, you can double-click where it says (Default) and fill in the correct value.

• Source- pcrepairtechniques

Sometimes while working, The mouse freezes and the screen seems to have come to halt and also keyboard does not respond as well.This is generally a computer hang. Computer hangs because of Overheating of processor or Motherboard. If the cooling fan is faulty, the processor gets heated up and ceases to work beyond a particular temperature. Or may be due to Faulty hard drive hard disc problems also hangs the computers in case the important Operating System files needed to keep the computer running, become in-accessible.

To Fix the PC hangs (computer hang problem),you can follow two steps:

Step1: Check that the cooling fans on the processor is working properly or not. So ensure that the fan is working fine and is clean. If not, then get the fan replaced. Also check for the additional fans on your computer casing/cabinet(if any).

Step2: To Fix this, run a disk scan which checks for disc errors and fixes the bad sectors (some examples are scandisk and checkdisk utilities in windows). If there are bad sectors which can not be repaired, then you need to replace your hard disc.

Tip for better performance: Once there are no bad sectors and the disc scan is complete, do a de-fragmentation of your hard disc partition(this may take long time), it will help the computer to access files easily and computer runs better(also fast in some cases).
These three steps will fix your computer hangs considerably.

Computer Support and Technical Support will always be provided by Microsoft certified technicians 24x7 ..Live

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Symantec launches online PC tech support services

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